The Smart Campaign
Since June 2017, JSC "Micro Business Capital" has joined the "Smart Campaign" - the largest international campaign of client protection in the microfinance sector.
The "Smart Campaign" is a kind of global platform and unites worldwide more than 4700 microfinance organizations, associations, investors or donors around one common goal. The main purpose of the campaign - as for the main driving force of the industry - is to offer transparent, respectful and prudent financial services to all clients.
✔ Appropriate product design and delivery
✔ Prevention of over-indebtedness
✔ Transparency - definition of service terms in clear and understanding manner
✔ Responsible pricing - providing with comprehensive information about expenses, rights and responsibilities
✔ Fair and respectful treatment of clients
✔ Privacy of client data
✔ Mechanisms for complaint resolution
These are the 7 main principles of the "Smart Campaign" - the values, executing thoroughly, make our company as a respectful and prudent financial advisor model of responsible banking financing in microfinance sector.
JSC "Micro Business Capital" also plans to obtain a Client Protection Certificate of the Smart Campaign in the nearest future, so the company will be more transparent, smart and client oriented.